First time clients or first time scheduling colors, chemical services, formal styles, down/up do’s or services scheduled longer than one hour must pre pay a $50.00 non-refundable payment towards the service before being allowed to schedule an appointment. This payment is nonrefundable unless the client calls before 48 hours and cancels or moves appointment to another day and can transfer the payment to the new date. If the appointment time has arrived and the client does not show for the appointment or doesn’t call to move or cancel the appointment the payment cannot be transferred to another day and we will retain the $50.00 payment for the missed appointment. Another $50.00 payment will be required to reschedule any future appointments. Once a client is already established in our database and is aware of the policy and doesn’t show for an appointment they will be required to pay $50.00 towards their next appointment. If the client doesn’t show to an appointment or doesn’t cancel within 48 hours to any other appointments after 2 appointments have been missed then we must receive in full the payment for the full service that was scheduled and missed and another $50.00 payment towards the next appointment before we can allow them to continue to as a client with us. We keep notes in our records on when clients are notified and the date when we made them aware of the policy. Thank you for your cooperation..