Shear Xpectations Policy's
Appointment Arrival Policy
We have a specific time slot allotted for most services, so it is important to be on time for your appointment. If you are late for a scheduled service, your appointment may need to be rescheduled.
Please understand that other guests are trying to have quiet, relaxing time at the salon. We ask that you refrain from bringing any children with you to your appointments, especially chemical services such as color, highlights, perms, and relaxers. Please do not bring children with you during any spa service.
We understand the need to occasionally cancel or reschedule an appointment. However, no shows and cancellations impact other clients and us tremendously. Our no show and cancellation policies are as follows: The first time you do not show up for an appointment or fail to cancel an appointment within 24 hours of the scheduled appointment, no fees or deposits will apply. However, for your next appointment, you will be required to pre-pay for services in advance to secure an appointment time. These pre-payments are non-refundable unless you cancel or reschedule before 24 hours of the appointment scheduled.
Bridal Parties Policy
For any bridal party of 3 or more, we must have a valid credit card number for the purpose of securing appointments. The card must be physically present to schedule these appointments. Please understand that all appointments made for a bridal party need to be confirmed 5 days prior to the event date and any and all changes to the party, including cancellations, must be made at least 48 hours prior to the event date. Shear Xpectations will charge your account number for the full price for any and all appointment cancellations or “no shows” that occur without 48 hours notice.
Cancellation with Gift Certificates
If you do not show for your appointment or do not cancel your appointment at least 24 hours in advance and a gift certificate was used to schedule your appointment, the gift certificate will be void.
Tanning and Sun Spa Policy's
You will be required to read and sign our tanning and Spray tanning waver before being able to Tan or get sprayed. We have the wavers at our front desk and a signature pad to sign. Feel free to download the waivers at the bottom of this page and read before you come in!
Shear Xpectations strictly adheres to our cancellation policy. We appreciate your business and we look forward to visiting with you in the future.