Xpectations Salon  

Shear

Shear Xpectations Policy's


Appointment Arrival Policy
We have a specific time slot allotted for most services, so it is important to be on time for your appointment. If you are late for a scheduled service, your appointment may need to be rescheduled.

Child Policy
Please understand that other guests are trying to have quiet, relaxing time at the salon.  We ask that you refrain from bringing any children with you to your appointments, especially chemical services such as color, highlights, or chemical services or treatments.    

Cancellation Policy
We understand the need to occasionally cancel or reschedule an appointment. However, no shows and cancellations within a 48 hour time frame impact other clients and us tremendously. Our no show and cancellation policies are as follows:

Cancellation Policy

New Clients: When booking for a color/ chemical/formal-style service you must put a deposit down of $50. You have 24hrs to cancel or move the appointment or your pre-pay will be non-refundable. This ensures your time with the stylist as well as the stylist keeping that time slot open for your appointment.

Existing Clients: If you have missed or canceled a color/chemical/formal-style appointment with a stylist within 24hrs you will have to put down a non-refundable deposit of $50 before booking your next appointment. If you have missed or canceled a haircut service with a stylist within 24hrs you will have to pre-pay the total amount of the service before booking your next appointment. This ensures your time with a stylist as well as the stylist keeping that time slot open for your appointment.


 We keep notes in our records on when clients are notified and the date when we made them aware of the policy. Thank you for your cooperation. -ShearX

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Bridal Parties Policy
For any bridal party of 3 or more, we must have a valid credit card number for the purpose of securing appointments.  The card must be physically present to schedule these appointments.  Please understand that all appointments made for a bridal party need to be confirmed 5 days prior to the event date and any and all changes to the party, including cancellations, must be made at least 48 hours prior to the event date.  Shear Xpectations will charge your account number for the full price for any and all appointment cancellations or “no shows” that occur without 48 hours notice.  

Cancellation with Gift Certificates
If you do not show for your appointment or do not cancel your appointment at least 24 hours in advance and a gift certificate was used to schedule your appointment, the gift certificate will be void.

Shear Xpectations strictly adheres to our cancellation policy. We appreciate your business and we look forward to visiting with you in the future.